Shipping costs are as follows (billed in the currency of the country as chosen in your account preferences):

• USA - $9.95
• Canada - $11.95
• International - $45

Shipping costs are on par when billed from a Canadian account in CAD.

We ship most US orders through our shipping consolidation warehouse in New York state. Most Canadian and international orders ship from our Canadian Warehouse in Montreal. Due to the fact that Beyond the Rack has several warehouses, your merchandise may come in several shipments. You will be updated by email on the status of your orders and how they are packaged.

Your order will ship from BTR within 2-3 weeks from the time you click the Process Order button. (We're often faster than that, but we'd rather surprise you!) Please allow up to one week from the date of shipment for your order to arrive on your doorstep. Delivery of orders outside of North America takes from 4-6 weeks. The reason BTR delivery time differs from traditional e-tailers is that we only authorize the brands to send us what our members have ordered as soon as each event closes. The extra time is worth it; working this way allows us to secure the best prices and selection for you—which is what an exclusive shopping club is all about! As merchandise from the brands arrives at our Order Processing Center, our team assembles and ships your order very quickly. To make sure you know what’s happening with your order, we’ll send you a series of emails including:

• A confirmation as soon as we receive your order
• An update when your merchandise has arrived at our Order Processing Center
• A note to let you know your order has shipped that includes a tracking number

If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues. Please note: Packages cannot be shipped to post office boxes.

Beyond the Rack insures all shipments against theft and accidental damage, at no cost to our members, up to shipments of $1,000. Once the merchandise has been delivered and signed for, the insurance is no longer in effect.

The sales tax charged depends on where you ask us to ship the order. See the table below for the tax rates in your area.

• United States: no sales tax charged.
• Canada - Quebec: 5% GST + 7.5% QST (compounded)
• Canada - Nova Scotia, Newfoundland/Labrador, and New Brunswick : 13% HST
• Canada: all other provinces: 5% GST
• International: brokerage, duties and taxes are the responsibility of the member

We know it’s sometimes necessary to return or exchange an item, and we want to make it easy. If you're not satisfied with an item, simply return it in its original condition within 14 days of receiving it and we'll apply a credit to your BTR account for the purchase price, less shipping and handling charges. Credit will be applied once the item has been received and accepted by our Return Processing Center. In order for your credit to be processed promptly, please follow the Return and Exchange Procedure below. Please note: only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.

Final sale items
Unfortunately, we cannot accept returns, refunds, or exchanges on the following items: hosiery, intimates, swimwear, earrings, "blowout" event items, cosmetic and beauty products, and certain accessories.

Return and exchange procedure

• In the column headed RRC at the top right of the packing slip that comes with your order, write the Return Reason Code from the list provided next to the item you're returning.
• Return the item in its original packaging ensuring that all hangtags, boxes, plastic bags, hangers, etc. are with the item.
• Important: You must include the packing slip with your return—we encourage you to keep a copy for your records.

Shipping Method A: Your packing slip includes a pre-paid FedEx shipping label. The cost of using this label is $9.95, which will be deducted from your credit. Once the label is affixed to the front of your package, call 1-800-GO-FEDEX for a pick up, or take your package to the nearest FedEx drop-off location.
Shipping Method B: Should you choose not to use the pre-paid FedEx label, please use USPS or Canada Post to ship your package to us, making sure to affix adequate postage. We suggest you use a traceable and insured shipping method. All 'collect' packages will be refused. For your convenience, your packing slip includes a Postal Return Address label to help you easily prepare your package.