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Shipping costs

Shipping costs are as follows (billed in the currency of the country as chosen in your account preferences):

• USA - $9.95
• Canada - $11.95

Shipping costs are on par when billed from a Canadian account in CAD.

Please note that as of July 7^th,2010 Beyond the Rack no longer ships to addresses outside of North America.

Shipment information

We ship most US orders through a shipping consolidation warehouse in New York state and ship Canadian orders from our warehouse in Montreal.

Due to the fact that Beyond the Rack has several warehouses, your merchandise may come in several shipments. You will be updated by email on the status of your orders and how they are packaged.

Delivery information

Your order will ship from BTR within 2-3 weeks from the time you click the Process Order button. (Please allow up to one week from the date of shipment for your order to arrive to your doorstep. The reason BTR delivery time differs from traditional e-tailers is that we only authorize the brands to send us what our members have ordered after each event closes. This helps us provide you with a great selection of merchandise at even greater prices every day; which is what an exclusive shopping club is all about!  As merchandise from the brands arrives at our Order Processing Center, our team assembles and ships your order very quickly. To make sure you know what’s happening with your order, we’ll send you a series of emails including:

• A confirmation as soon as we receive your order
• An update when your merchandise has arrived at our Order Processing Center
• A note to let you know your order has shipped that includes a tracking number

If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues. Please note: Packages cannot be shipped to post office boxes.

Insurance

Beyond the Rack insures all shipments against theft and accidental damage, at no cost to our members, up to shipments of $100. Once the merchandise has been delivered and signed for, the insurance is no longer in effect.

Taxes and duties

The sales tax charged depends on where you ask us to ship the order. See the table below for the tax rates in your area.

The sales tax charged depends on where you ask us to ship the order as follows:

• United States - New York state: applicable state, local sales, and use taxes
• United States - all other states: no sales tax charged
• Canada - Quebec: 5% GST + 7.5% QST (compounded)
• Canada - Ontario, Newfoundland/Labrador, and New Brunswick: 13% HST
• Canada - British Columbia: 12% HST
• Canada - Nova Scotia: 15% HST
• Canada - all other provinces: 5% GST
• International: brokerage, duties, and taxes are the responsibility of the member

Return information

We know it’s sometimes necessary to return or exchange an item, and we want to make it easy. If you're not satisfied with an item, simply return it in its original condition within 14 days of receiving it and we'll apply a credit to your BTR account for the purchase price, less shipping and handling charges. Credit will be applied once the item has been received and accepted by our Return Processing Center. In order for your credit to be processed promptly, please follow the Return and Exchange Procedure below. Please note: only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.

Final sale items
Please note that the return policy does not apply to (i) goods that cannot be returned for hygienic reasons (e.g., toiletries, cosmetics, lingerie, some leather goods, swimwear, earrings, duvets, pillows, etc.), (ii) goods that have been made to your specifications or personalized, (iii) goods that have been assembled or installed, (iv) goods that, by their nature, cannot be returned, or are liable to deteriorate or expire rapidly, or (v) goods sold as “clearance” and/or “final sale”.

Return and exchange procedure

• In the column headed RRC at the top right of the packing slip that comes with your order, write the Return Reason Code from the list provided next to the item you're returning.
• Return the item in its original packaging ensuring that all hangtags, boxes, plastic bags, hangers, etc. are with the item.
• Important: You must include the packing slip with your return—we encourage you to keep a copy for your records.

Shipping Method A: Your order includes a pre-paid shipping label. The cost of using this label is $9.95, which will be deducted from your BTR account credit. Once the label is affixed to the front of your package: For FedEx labels call: 1-800-GO-FEDEX for a pick up, or take your package to the nearest FedEx drop-off location. For Canada Post labels, you may drop your package in any mailbox, or at any Canada Post location.

Shipping Method B: Should you choose not to use the pre-paid shipping label, we suggest you use a traceable and insured shipping method. For your convenience, the front of this sheet includes an adhesive BTR Returns identification label which you must affix to your package. We need this label to identify your original order; without the label we will not be able to process your return. You must also hand write on your package the BTR Returns Center address which appears on the pre-paid shipping label included with your order.

Please note: Our policy is to refuse "collect" packages. If we do receive a collect package in error, the collect cost will be deducted from your BTR account credit.