Beyond the Rack is a private shopping club for women and men who want designer brand apparel and accessories at prices up to 70% off retail. We obtain authentic designer merchandise and provide it exclusively to our members through limited-time events. Each event starts at a specific time (11:00AM EST/EDT) and typically lasts only 48 hours, except for events that start on Friday, which last until the following Monday. After each event ends the merchandise is no longer available. Members are notified by email in advance of each upcoming event according to their preferences.

All of our events are held online only at www.beyondtherack.com. There is no physical location to view or try on the merchandise.

Membership in Beyond the Rack is free and open to anyone. We do, however, reserve the right to limit or delay access to any member for any reason.

To offer your friends an invitation, please click on the "Invite a friend, get $10" button located at the top of every page on our Website.

You will receive an email invitation prior to every event. Each email will include the featured brands, date, and time of the upcoming event.

Each event typically lasts only 48 hours, except for events that start on Friday, which last until the following Monday. After each event ends the merchandise is no longer available.

We add credits to member's accounts under the following circumstances:

1. When a member joins Beyond the Rack we often give them a welcome credit (on the checkout page this is listed as a promotional credit)
2. When a member wins a sweepstakes, prizes are often fulfilled in credits (on the checkout page this is also listed as a promotional credit)
3. When a member invites a friend to join Beyond the Rack - see program details below (on the checkout page this is listed as a referral credit)
4. When a member returns an item and it is received in an acceptable condition (on the checkout page this is listed as an account credit)

• Credits can redeemed at any time during the checkout process and applied to any purchase
• Please note that credits will not be issued to people living at the same address, using the same shipping address, or using the same credit card
• Credits cannot be redeemed for cash and have no value outside of Beyond the Rack
• If you invite a friend, and they return their first order, you will lose the credits for that friend
• We reserve the right to remove any member who has gathered credits through fraudulent activity. Under those circumstances, all credits will be forfeited

Promotional and referral credits expire one year after they're issued. Account credits do not expire. You will be notified by email if any of your promotional or referral credits are about to expire.

You earn a $10 shopping credit for every member you invite who makes a first purchase on our Website. There is no limit to the amount of credits that you can earn by inviting friends.

If you would like to invite a friend to become a member, click on the "Invite a friend: Get $10" button located at the top of every page on our Website. You can invite a single friend, or invite a group of friends from your email directory. Your friends will receive their invitations from Beyond the Rack with your name in the subject line so they know the invitation is coming from you. We also enable you to personalize the message.

Approximately 14 days after we ship each invited friend's first order.

Our merchandising team works with our brand partners to select the best product assortment for an event

Every product featured in one of our events is at savings of up to 70% off the suggested retail price

When you save an item into your shopping bag, this item is reserved for you for the following 20 minutes. This should give you sufficient time to continue shopping and check out. A timer will tell you how much time you have left. Please leave yourself sufficient time to complete your check out. Since the demand for items in an event can often exceed the available stock, we limit the amount the time that items can remain in shopping bags before we put them back on sale.

Our prices remain the same for the entire event. The quantities are limited and will decrease until exhausted as they are purchased by other members.

In order to ensure all members have equal access to our merchandise, you may only place 10 items in your shopping bag at any given time. If you would like to buy more, please check out and pay for these items prior to going back into the event.

You will only be able to view the products for an event once the event starts. We recommend that you log in early to ensure you have the best choice of products, sizes, and colors.

All of our merchandise comes directly from the manufacturer, a licensed agent, retailer, or importer. We guarantee the 100% authenticity of every product we sell.

We provide an international sizing chart that will help you purchase products in your size. If you are unhappy with the size or fit of your product, please refer to Beyond the Rack's return policy

In order to keep our prices their lowest, all purchases can only be made through our Website.

We currently accept Visa and MasterCard.

All prices are shown in US dollars for all members, excluding Canadians. If your credit card is not a US card, then you will be charged an exchange rate set up by your credit card provider. We recommend that you find out the exchange rate prior to purchasing anything

For Canadian accounts -- as determined by your preferences set on the My Account page -- all prices are quoted in Canadian dollars

Once you have registered your country of residence, you are not able to change it yourself. To request a change to this account setting, please use the form on the Contact Us page to get in touch with us

Our secure, real-time ordering system will authorize your card the moment you place your order and a settlement (debit) will likely occur within 24 hours

Protecting the safety of your credit card information is extremely important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, a highly sophisticated method of scrambling data as it travels from your computer to our Website's servers. As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your information is not at risk of being stolen

Beyond the Rack values its members and respects their privacy. We only collect customer information in an effort to improve your shopping experience, and in order to communicate with you about our products, services, contests, and promotions. We do not sell or rent your personal information to third parties. All promotional emails that we send have an easy unsubscribe feature that allows you to remove yourself from future mailings

Go to www.beyondtherack.com, and click on the "Forgot password?" link below the email address field on our home page. Fill in the email address you provided during registration, and we will send an email to that address which contains the password hint we have on file. If you are still having trouble, please get in touch with us by clicking on the Contact Us link at the bottom of each page

Please send us an email at or call 1-877-733-4660 weekdays between 9:00AM to 5:00PM EST/EDT. We will be happy to help.

We ship most US orders through a shipping consolidation warehouse in New York state. Most Canadian and international orders ship from our Canadian warehouse in Montreal

Shipping costs are as follows (billed in the currency of the country as chosen in your account preferences):

• USA - $9.95
• Canada - $11.95
• International - $45

Your order will ship from BTR within 2-3 weeks from the time you click the Process Order button. (We're often faster than that, but we'd rather surprise you!) Please allow up to one week from the date of shipment for your order to arrive on your doorstep. Delivery of orders outside of North America takes from 4-6 weeks. The reason BTR delivery time differs from traditional e-tailers is that we only authorize the brands to send us what our members have ordered as soon as each event closes. The extra time is worth it; working this way allows us to secure the best prices and selection for you—which is what an exclusive shopping club is all about! As merchandise from the brands arrives at our Order Processing Center, our team assembles and ships your order very quickly. To make sure you know what’s happening with your order, we’ll send you a series of emails including:

• A confirmation as soon as we receive your order
• An update when your merchandise has arrived at our Order Processing Center
• A note to let you know your order has shipped that includes a tracking number

If one of our brand partners is delayed in sending your purchase to us, we'll make sure you know what's happening with a special update email. We work hard with our brand partners to make sure delays don't happen, but with so many brands in our growing portfolio we sometimes encounter unforeseen issues. Please note: Packages cannot be shipped to post office boxes.

Beyond the Rack insures all shipments against theft and accidental damage, at no cost to our members, up to a value of $1,000. Once the merchandise has been delivered and signed for, the insurance ceases to be in effect

Beyond the Rack requires a signature for receipt of goods on every purchase over $200. Please provide a shipping address where someone will be present to sign for the package

The sales tax charged depends on where you ask us to ship the order as follows:

• United States: no sales tax charged
• Canada - Quebec : 5% GST + 7.5% QST (compounded)
• Canada - Nova Scotia, Newfoundland/Labrador, and New Brunswick : 13% HST
• Canada: all other provinces: 5% GST
• International: brokerage, duties, and taxes are the responsibility of the member

Due to the fact that Beyond the Rack has several warehouses, your merchandise may come in several shipments. You will be updated by email regarding the status of your shipments and how they are packaged

We only authorize the brands to send us their merchandise once the event closes, at which point we know exactly what to order for our membership as a whole. As a private shopping club, we're actually ordering select merchandise on your behalf. Working this way allows us to secure the best prices and selection for our members on an ongoing basis, which is what BTR is all about.

We know it's sometimes necessary to return or exchange an item, and we want to make it easy. If you're not satisfied with an item, simply return it in its original condition within 14 days of receiving it and we'll apply a credit to your BTR account for the purchase price, less shipping and handling charges. Credit will be applied once the item has been received and accepted by our Return Processing Center. In order for your credit to be processed promptly, please follow the Return and Exchange Procedure below. Please note: only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.

Final sale items

Unfortunately, we cannot accept returns, refunds, or exchanges on the following items: hosiery, intimates, swimwear, earrings, "blowout" event items, cosmetic and beauty products, and certain accessories.

Return and exchange procedure

• In the column headed RRC at the top right of the packing slip that comes with your order, write the Return Reason Code from the list provided next to the item you're returning.
• Return the item in its original packaging ensuring that all hangtags, boxes, plastic bags, hangers, etc. are with the item.
• Important: You must include the packing slip with your return—we encourage you to keep a copy for your records.

Shipping Method A: Your packing slip includes a pre-paid FedEx shipping label. The cost of using this label is $9.95, which will be deducted from your credit. Once the label is affixed to the front of your package, call 1-800-GO-FEDEX for a pick up, or take your package to the nearest FedEx drop-off location.
Shipping Method B: Should you choose not to use the pre-paid FedEx label, please use USPS or Canada Post to ship your package to us, making sure to affix adequate postage. We suggest you use a traceable and insured shipping method. All 'collect' packages will be refused. For your convenience, your packing slip includes a Postal Return Address label to help you easily prepare your package.

From time-to-time, we hold final clearance sales on items offered at extra-deep discounts. Unfortunately, we cannot accept any returns or exchanges on final clearance sales items. These sales will be clearly marked, so that members are aware they are purchasing a no-refund/no-exchange item

When a member returns merchandise, they receive a BTR account credit that can be applied to future purchases on our Website. The member is credited for the entire cost of the purchase less the original shipping cost. We do not charge you a handling fee for your returns.

The member pays for the cost to ship merchandise back. You are only required to ship merchandise back by parcel post (United States Postal Service or Canada Post

An order can be canceled and a refund applied to the credit card by sending us an email before the event closes. If you need to modify an order you've already placed, please submit a new order for the item you want and email us to cancel the original order. Once an order has shipped, our standard return policy applies.

All times on our Website are in Eastern Standard/Daylight Time (EST/EDT)

To send a gift, place your order in the usual way. At checkout, make sure to fill in the name and address of the person you shopped for in the Recipient Details box. Next, check the "Is this order a gift?" box which appears just below the shipping and billing information area, and add a personal message if you wish.

If your gift recipient is not already a Beyond the Rack member and wishes to return their gift, they will need to join the Club. The paperwork which comes with their gift will feature a special invitation link they can use to become a member.

The first time your gift recipient makes a purchase we'll put a $10 credit in your account.